Wooden armchair with woven seat in natural finish 43 x 45 x 78cm

1. Policy Coverage

This comprehensive exchange policy covers all furniture products and matched accessories available for purchase on the Modernroninllc website, exclusively serving customers residing in the United States. It defines the complete set of rules, standards and procedures for all product exchange services.

2. Customer Exchange Period

To protect consumer rights, we offer a 14-day no-reason exchange policy starting from the date customers receive and sign for their ordered products. Within this valid period, customers can apply for product exchanges freely without providing any relevant reason or explanation.

3. Detailed Exchange Conditions

All items intended for exchange must remain in perfect brand-new condition with no signs of usage, abrasion, damage or modification. Customers are required to return the complete original packaging boxes, protective materials, supporting functional accessories and official product user manuals together with the purchased items to qualify for exchange services.

4. Complete Exchange Application Process

Customers who need to exchange products must submit a formal exchange application through our official email address. Each application must include the accurate order number corresponding to the purchased goods to ensure accurate order verification and smooth service processing.

5. Application Review & Notification

Our professional after-sales team will complete the full review of your exchange application within 24 hours after receiving your email submission. We will clearly inform you whether your exchange request is approvable, and provide detailed step-by-step instructions and critical notes for the entire exchange procedure.

6. Official Return Address

Please deliver all products for exchange to our designated official business address: 2685 HAZEL GROVE LANE, OVIEDO, FL 32766, United States.After your exchange request is approved, we will send you a fully prepaid return shipping label, alongside detailed guidance on product packaging standards and return delivery arrangements.

7. Full Shipping Cost Coverage

Our company fully undertakes all shipping and transportation costs incurred throughout the product exchange process. Customers are exempted from all delivery fees, handling fees and any other additional charges for all valid exchange orders.

8. Thorough Product Inspection

Once we receive your returned exchange items, our professional inspection team will conduct a rigorous examination to verify that the products are brand new, unused, and equipped with complete original packaging and accessories.

9. Standard Exchange Completion Time

All returned products that fully meet our official exchange conditions will be processed for replacement as soon as possible. In normal service conditions, the entire exchange procedure is completed within 2 business days after inspection approval.

10. Handling of Unqualified Products

If our inspection confirms that the returned products do not meet exchange qualification requirements, our customer support team will actively contact you to elaborate on the specific non-compliant issues. We will either arrange the original product to be returned to you or formally reject your exchange application based on the actual product status.

11. Full-Cycle Customer Assistance

During the entire exchange application, review, delivery and processing cycle, customers can contact our official support team via phone or email at any time. We provide one-on-one professional guidance, problem troubleshooting and comprehensive after-sales assistance.

12. Policy Update Provisions

Modernroninllc reserves the legal right to adjust, revise and optimize the terms of this exchange policy in accordance with business operational needs. All updated policy contents will be publicly released on our official website or delivered to customers via email notifications.

13. Complete Company Information

Website Owner: MODERN RONIN LLC 

Company Name: MODERN RONIN LLC 

Address: 2685 HAZEL GROVE LANE, OVIEDO, FL 32766, United States 

EIN: 88-3142336 

Phone: +1 (305) 531-3562 

Email: info@modernroninllc.com

Working Hours: 8:00 AM – 6:00 PM (EST), Monday to Friday

Service Promise: All customer email inquiries will be replied within 24 hours.

1. Policy Scope

This cancellation policy applies to all furniture, home goods and accessories sold by Modernroninllc for U.S. customers. Website browsing and order placement mean full agreement to this policy. This policy independently governs order cancellation behaviors and is completely separated from the store’s product return policy.

2. Order Cancellation Right

Customers are eligible to apply for order cancellation. The processing rules differ significantly based on the order shipment status. No reason is required for valid cancellation applications. Pre-shipment and post-shipment cancellations follow independent processing standards.

3. Applicable Users

This cancellation policy applies to all individual consumer customers of our store.

4. Cancellation Requirements

Pre-Shipment Cancellation: For orders that have not been shipped, customers can apply for direct cancellation. No product return is required, and we will process a full refund directly. Post-Shipment Cancellation: For orders that have already been shipped, direct refund without return is not supported. Customers must wait until the products are delivered and received. All cancelled products must be brand new, unused and in resalable condition. All original packaging, accessories and manuals must be fully retained and returned together with the items.

5. Cancellation Application Process

Please submit your cancellation request via email with your valid order number and relevant product details for official review and processing.

6. Application Email

Send all cancellation requests to info@modernroninllc.com. We will confirm request receipt within 24 hours.

7. Review & Approval

After receiving your cancellation request, we will first verify the order shipment status and check whether your application meets the corresponding cancellation requirements. A formal cancellation confirmation email will be sent to you once all criteria are satisfied.

8. Refund Processing

Pre-Shipment Orders: After cancellation confirmation, a full refund will be issued to your original payment method within 2 business days, with no return required. Post-Shipment Orders: Refunds will be processed to your original payment method within 2 business days after we receive and verify your returned products meet all requirements.

9. Free Return Shipping

Return shipping fees only apply to post-shipment cancellation orders. All qualified return shipping costs are fully covered by our store. Customers bear no transportation fees. Approved return requests will receive a prepaid shipping label with detailed packaging and return instructions.

10. Official Return Address

Please return all qualified post-shipment cancellation products to: 2685 HAZEL GROVE LANE, OVIEDO, FL 32766, United States

11. Special Case Handling

For transit-damaged products or items that fail official verification after return, our team will contact you promptly to communicate and work out a proper and reasonable solution.

12. Cancellation Support

For cancellation-related questions, contact us via:

Phone: +1 (305) 531-3562

Email: info@modernroninllc.com.

We provide a 24-hour response guarantee for all customer inquiries.

13. Governing Law

This cancellation policy and all related order cancellation transactions are governed by applicable U.S. consumer protection laws.

14. Process Transparency

All cancellation review steps, processing progress and real-time refund statuses are confirmed via official email, keeping customers fully informed throughout the entire process.

15. Service Record Retention

We retain all order cancellation records and related communication data for official file reference, after-sales traceability and continuous service improvement.

16. Company Info

Website Owner: MODERN RONIN LLC 

Company Name: MODERN RONIN LLC 

Address: 2685 HAZEL GROVE LANE, OVIEDO, FL 32766, United States 

EIN: 88-3142336 

Phone: +1 (305) 531-3562 

Email: info@modernroninllc.com 

Business Hours: 8:00 AM – 6:00 PM (EST), Monday–Friday

All email inquiries will be replied within 24 hours.